Date : 18.12.2009

                                                                            
Dear customer,

 

We at Nainital Almora kshetriya Gramin Bank have always endeavored to make your banking with us a pleasant experience ..,we also believe that the ability of the banking industry to achieve the socio-economic the process bringing more and more customers into its fold will ultimately depend on its customers. Therefore, we have a strong belief that a satisfied customer always helps in developing our business.

 

In the process, a need was felt by us that in order to become more customers friendly we shuld come out with charter of its services for the benefit of our customers. " Citizens Charter" considered as a base instrument to fulfill this need accordingly this document has been prepared.

This is not a legal document creating rights and obligations. The " Charter" has been prepared to promote fair practices and to give information in respect of various activities relating to customer service.

 

We maintain constant consultation with our clientele through various seminars, customer meets, etc., to improve and widen the range of services to customers. However, all our customers are requested to keep us informed their experiences about the various services rendered by the Bank and feel free to send us your observations.

 

 

We look forward to share with you a mutually beneficial & perennial banking relationship.

 

(R. K. Gupta)

Chairman,

Nainital-Almora Kshetriya Gramin Bank.