Complaint
COMPLAINT FORM
We invite your valuable feedback about our website and our products, so as to improve the quality of various services rendered by us. Are you having any complaints/grievances to be redressed ? The procedure for complaint redressal is given below for your ready reference.
COMPLAINT REDRESSAL:
A. In case of any complaint, the matter shall be first brought to the notice of the concerned Branch Manager for immediate redressal. Within two weeks of receiving your complaint, branch will send you a written acknowledgement.
B. If the complaint is not redressed to the satisfaction of the customer, the matter may be taken up with :
1)- Regional Manager- Almora - Customer of brances from Distt.- Almora and Bageshwar.
2)- Sr. Manager Advance- Head Office, Haldwani- Customer of branches from Distt. Nainital and U.S. Nagar.
C. If the complainant is still not satisfied with the responses received, he can address his complaint to the Bank's Controlling Authority/Nodal Officer at Head Office Haldwani at the address given below giving full details of the case.
Name and address of the Controlling Authority of the Bank for customer complaints
Shri D.K. Sawhaney
General Manager
Nainital-Almora Kshetriya Gramin Bank
Head Office : Haldwani (Uttarakhand).
D. After exhausting all the above machinery/channels, if the customer is not fully satisfied, he can write to the Chairman of the Bank.
E. If the complainant feels that his grievance still remains unredressed, he may write to:
1. Directorate of Public Grievances, Govt. of India, Cabinet Secretariat, Sansad Marg, New Delhi.
2. The Banking Ombudsman located in Kanpur under RBI Ombudsman Scheme, 2006.
3. The District Consumer Forum under Consumer Protection Act, 1986.
Anonymous complaints will not be entertained. In case a complaint is false / frivolous, the Bank is at liberty to take appropriate action against the complainants.
And Submit it.
We will get back to you - Thank you
